Troubleshooting

My bank account isn't connecting

1. 1

   Give Stripe's review time

   Identity verification can take up to 24 hours after you submit it.

2. 2

   Double-check your ID upload

   Blurry photos or expired IDs are the most common reason a verification gets held up.

3. 3

   Try again

   On the Rent Collection page, click "Finish Bank Setup" to pick up where you left off.

4. 4

   Still not working?

   Email help@smallporthub.com and we'll check the status on our end.