Collecting Rent

What happens if my renter's payment fails?

1. 1

   You get an email right away

   It explains what happened in plain English — for example, insufficient funds or an expired connection — not a Stripe error code.

2. 2

   Nothing is charged

   A failed payment never partially charges your renter.

3. 3

   Send a new link

   From the Rent Collection page, click "Send Payment Link" again once your renter has sorted out their bank account.