Troubleshooting

My renter says they paid but I don't see it

1. 1

   Check the Rent Collection page

   Payments show their real status: Not paid yet, Paid, Late, or Payment failed.

2. 2

   Ask your renter to check their bank

   ACH payments confirm on Stripe's side instantly, but bank-to-bank transfers can take a day or two to fully settle.

3. 3

   Still stuck?

   Email help@smallporthub.com with your renter's name and we'll look it up.